PRODUCT CUSTOMISATION AND ENGRAVING
Please note we are unable to accept returns on products that you have chosen to have your initials engraved with at the time of purchase.
PRODUCT ORDERS + DESCRIPTIONS
As a courtesy to our international clientele we offer the ability to browse Hinoki.shop in multiple foreign currencies. Please note, all orders are converted and charged in Australian Dollars (AUD) at the time of final purchase. Our prices are detailed within the individual product listings and we reserve the right to amend our prices at any time.
Packaging and postage may be an additional charge, calculated at time of purchase in accordance with our delivery information.
By purchasing any of our Knives, you undertake that you are aged 18 years or over.
When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending. We reserve the right to cancel orders at our discretion.
Delivery or collection of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. Our terms of payment are set under payments information.
All risk of loss or damage to the goods passes to you when we despatch the goods.
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability.
Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.
We endeavour to ensure that our product listings are current however we give no undertaking as to the availability of any.
DUTIES AND TAXES
The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.
Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Hinoki in order to receive a refund — refunds will not be issued in the case that the goods have been engraved with the customers initials.
Refunds will only be issued once return orders have been received provided they comply with our returns policy. Refunds may be deducted for any applicable shipping fees incurred with the original order.
Please contact your local customs office more information regarding taxes and duties payable in your region.
LIMITED LIFETIME WARRANTY
In addition to the services offered as part of Renewal on The 30 product range, all Hinoki Knives are guaranteed for the lifetime of the original owner.
Hinoki guarantees its knife products against manufacturing defects on all material components provided they are properly used and cared for. The Lifetime Guarantee is non-transferable and does not cover normal signs of wear and tear, naturally occurring patina, rust, damage or breakage as the result of the users poor maintenance, nor loss or theft. If the exact product is not available for replacement or repair, a knife of equal value or similar function and style to the original will be supplied to the client — free of charge.
A copy of the original receipt and small handling fee of AU$20 will be payable to Hinoki International for all warranty and repair services. The products will first need to be sent to our headquarters in Melbourne, Australia for evaluation by the Master Servicing Team, please contact us here for further instructions.
The Renewal Service is provided at Hinoki's sole discretion.
Hinoki accepts no responsibility for goods that are damaged or lost during transit or delivery to and from the Hinoki facility in which it is sent - we would therefor recommend you take insurance with the shipment carrier at the time of sending your goods to us.
Except where otherwise stated, Companion products do not fall under the The Renewal Service or The Hinoki Lifetime Guarantee.
In addition to the provisions of this warranty and these services, the owner may also have other rights that can vary by location and country. No other warranties are implied or expressed other than what is specifically stated here.
A WORD OF CAUTION
Hinoki Knives are extremely sharp precision instruments and should be used with only the utmost care. Use other than cutting and slicing is considered misuse and may void your warranty. Hinoki Knives are not designed and crafted to be used on very thick-skinned vegetables, bones or cutting surfaces that are not wood or plastic. Hinoki is not responsible for any injuries that may be caused from misuse. It is also your responsibility to ensure that you comply with any local and international laws that govern the use of knives, we accept no responsibility for any claims made as a result of violation of these laws or regulations.
When you visit our website, we give you a limited licence to access and use our information for personal use.
You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metataging or mirroring of our website.
INTELLECTUAL PROPERTY RIGHTS
The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
Reproduction of part or all of the contents in any form of the Website is prohibited unless written authorisation has been obtained by Hinoki International. Unless otherwise noted, all materials on this Website are protected as the copyright, trademarks and/or other intellectual properties owned by Hinoki International. This includes photocopying and scanning. Contact Hinoki International for permission at firstname.lastname@example.org.
Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
If a Force Majeure event causing delay continues for more than thirty (30) days, we may terminate this Agreement by giving at least seven (7) days Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.
These terms and conditions are to be governed by and construed in accordance with the laws of Victoria and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria and you agree to submit to the jurisdiction of those Courts.
If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
INFORMATION COLLECTION AND USE
We do not collect personally identifiable information about you, except when you provide it to us. For example, if you decide to complete a survey, you may be asked to provide certain information such as your contact information (name, e-mail address and mailing address), gender, birth date, age group and product concerns, and the brands and products you use. We do not collect sensitive personal information such as political or religious beliefs, heath status, ethnic background or sexual preference.
The information you provide may be used by us for the purpose of creating and delivering to you our catalogues, surveys, and other communications containing product information, and promotions. if you prefer not to receive e-mail communications or our catalogue.
We may collect, store or accumulate certain non-personally identifiable information concerning your use of this website, such as information regarding which of our pages are most popular. we may share or transfer such non-personally identifiable information with or to our affiliates, licensees and partners. This may include disclosure of your information to overseas recipients for the purposes disclosed in this policy. The countries where our overseas recipients are located include the United States, Canada and New Zealand.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
We implement various security measures to protect the security of your personal information, both on line and off line. Should you have any questions about our security practices, you can send an e-mail to email@example.com.
As we continue to develop our business, we might sell certain parts of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the website you agree that your data may be transferred to such parties in these circumstances.
NOTIFICATIONS OF CHANGES
When you complete a feedback form or one of our surveys, you may opt-out of receiving future e-mail communications from us. you may gain access to your personally identifiable information held by us at any time on reasonable notice. You may change your e-mail preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from us or by e-mailing us at firstname.lastname@example.org
If you make a request for more detailed personal information, for example, access to information held in archives, you may incur a fee to cover the cost of retrieval and the supply of this information to you.
All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. Some requests for access may take longer than 30 days to process depending upon the nature of the personal information being sought.
We may be required by law to retain personal information for a period of time after you have ceased your relationship with us.
We are not always required to provide access to personal information upon request.
We have taken great measures to ensure that your visit to our website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, or request for access to your personally identifiable information, please contact us by e-mail at email@example.com.