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Returns

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SIMPLE RETURNS

We sincerely hope you are delighted with your Hinoki purchase, however if you are not satisfied you may return your order for a refund or exchange within 14 calendar days of purchase, for any reason.

Returned items must be unused, in perfect out of the box condition with undamaged original packaging and include the original receipt. 

Please note we are unable to accept returns on products that you have chosen to have your initials engraved with at the time of purchase. 

All products are quality checked before they are sent. 

 

HOW TO RETURN

For assistance please contact us by email at service@hinoki.shop, ensuring to quote your original order number. 

We will respond within 24 hours with further instructions. 

Please allow up to 3 business days for your return to be processed once your return has been received. Once the return has been approved you will receive a refund confirmation email. 

Return freight will be at the buyers expense, when sending the returned items please ensure to package them well to prevent damage, take out tracking and any applicable insurance with your chosen carrier. 

 

BREAKAGE OR DISCREPANCIES

If there are any problems with your order, please notify us within 48 hours of receipt of shipment. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for 30 days for future inspection by the carrier.

 

THE HINOKI LIFETIME GUARANTEE

In addition to the services offered as part of Renewal on The 30 product range, all Hinoki Knives are guaranteed for the lifetime of the original owner. 

Hinoki guarantees its knife products against manufacturing defects on all material components provided they are properly used and cared for. The Lifetime Guarantee is non-transferable and does not cover normal signs of wear and tear, naturally occurring patina, rust, damage or breakage as the result of the users poor maintenance, nor loss or theft. If the exact product is not available for replacement or repair, a knife of equal value or similar function and style to the original will be supplied to the client — free of charge.

A copy of the original receipt and small handling fee may apply for all warranty and repair services. The products will first need to be sent to our headquarters in Melbourne, Australia for evaluation by the Master Servicing Team, please contact us here for further instructions.

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