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Payment

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PAYMENT METHODS

We accept the following payment methods: 

— Credit and debit cards including Visa, MasterCard and American Express

— PayPal

The charges for any transactions made on this site are only debited from your account once the checkout process is complete. 

S1 GYUTO KNIFE RESERVATIONS

The cost of a reservation is approximately $265 AUD and includes complimentary international delivery. Hinoki will email the reservation holder 18 days prior to the orders completion to request the outstanding balance, which is payable via either credit/debit card or PayPal, before the order can be dispatched.

Reservation holders will also receive an email notification from Hinoki confirming commencement of production on their order and listing the dispatch window.

Please note dispatch windows are estimates only and may change.

Cancellations

You may cancel your order for a full refund prior to production commencing at anytime.

Because your Knife is custom built to order, we incur significant costs in producing your Knife once it enters our production system, so if you cancel or default on your Reservation Agreement as outlined above with Hinoki International once the Knife enters production, you agree that we may retain as liquidated damages any cash down payment or deposit made by you to the extent not otherwise prohibited by law.

Acknowledgements; Non-Transferable

You understand that we will not hold your Reservation Payment separately or in an escrow or trust fund or pay any interest on your Reservation Payment. Your Reservation is not transferable or assignable to another party without the prior written approval of Hinoki.

CURRENCY

As a courtesy to our international clients the Hinoki site offers browsing in Japanese Yen, Euro, Pound Sterling and US and Australian dollars — please note however the base currency of the site is Australian dollars and your order will be converted and charged in this denomination upon checkout. 

PAYMENT SECURITY

To ensure Hinoki online purchases are secure and protected, all transactions on this site are processed using Shopify Payments. This is an online payment gateway that encrypts your card details in a secure, hosted environment. 

FIRST TIME ORDER POLICY

For security purposes, Hinoki reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

WEBSITE SECURITY

Protecting your personal information and the orders placed through Hinoki.shop is our priority.

To help ensure that your shopping experience is safe, simple and secure, Hinoki.shop uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.  

PRIVACY

Hinoki International is committed to protecting the privacy of all clients and members.

Hinoki does not disclose personal information we collect to third parties. We do not handle or retain your credit card details when processing transactions.

We encourage you to contact us if you require access to your personal information, and we encourage you to help us keep your information accurate and up to date. We will securely destroy any information provided, upon request. Please contact us if you have any concerns about our privacy policy statement or you wish to access or amend your private information.

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Final checkout will be charged in Australian Dollars